Last Updated: 24.09.25
Privacy Policy
At wellpet.ai, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, subscribe to our services, or engage with our content. By using our website, you agree to the terms outlined below.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Name, email address, and your dog’s name (e.g., collected through newsletter signups, contact forms, or account creation).
Payment & Checkout Data
When purchasing a subscription, you are redirected to a secure third-party payment processor. wellpet.ai does not collect or store your full credit card details. These are handled by our payment provider.
Technical & Device Data
IP address, browser type, device model, operating system, referral URLs, and usage timestamps.
Collected via cookies, Google Analytics, and Meta Pixel.
Usage Data
Actions taken on the site (pages visited, buttons clicked, time on page), for performance tracking and UX improvement.
2. How We Use Your Information
We process your personal data for the following purposes:
To send newsletters, early-access updates, and product announcements (with your consent).
To analyze and improve website functionality and user experience.
To personalize your experience and marketing communication (only with opt-in consent).
To process and manage subscriptions securely.
To respond to inquiries or support requests.
3. Subscription & Automatic Renewal
When you subscribe to a wellpet.ai plan:
Your payment is processed securely by a third-party provider.
Subscriptions automatically renew at the end of each billing cycle (monthly or yearly).
You will receive advance notification before each renewal.
You can cancel anytime before the next billing cycle via your account settings or by contacting our support team.
4. Plan Changes
You may change your selected subscription plan:
During the trial period: Plan changes take effect immediately or at the start of billing, depending on your selection.
After trial / during active subscription: Plan changes will apply after the current billing cycle ends.
5. Sharing Your Information
We do not sell or rent your personal data. Your data is only shared in limited cases:
Trusted Service Providers: Such as payment processors, analytics platforms (e.g., Google Analytics, Meta Pixel), and hosting providers (e.g., Framer).
Legal Compliance: If required by law, subpoena, or to protect legal rights, safety, or fraud prevention.
All service providers are contractually obligated to process data in accordance with applicable privacy laws.
6. Data Security
We implement industry-standard security practices to protect your information:
Encrypted communications via HTTPS
Role-based access controls for internal personnel
Secure data handling by verified third-party processors
Regular security reviews and updates
7. Your Rights Under GDPR (and Serbian Law)
If you are located in the EU or Serbia, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to or restrict certain processing activities
Request data portability (in a structured, machine-readable format)
To exercise any of these rights, contact us at: office@wellpet.ai
We will respond to all valid requests within 30 days.
8. Cookies & Tracking Technologies
We use cookies and similar technologies for:
Essential functionality (e.g., site performance, login sessions)
Analytics (e.g., Google Analytics for traffic analysis)
Marketing (e.g., Meta Pixel for retargeting)
You can manage or disable cookies through our cookie banner or your browser settings. For more info, see our Cookie Policy.
9. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has submitted personal data, please contact us so we can delete it.
10. Third-Party Websites
Our site may include links to third-party websites or services. This Privacy Policy does not apply to those external platforms. Please review their policies before providing any personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will update the “Effective Date” above and, where required, notify you by email or through our website.
Your continued use of the site after updates constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please contact us:
Email: office@wellpet.ai
Company Name: wellpet doo Kragujevac
Address: Prvog Maja 4, 34000 Kragujevac, Serbia
At wellpet.ai, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, subscribe to our services, or engage with our content. By using our website, you agree to the terms outlined below.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Name, email address, and your dog’s name (e.g., collected through newsletter signups, contact forms, or account creation).
Payment & Checkout Data
When purchasing a subscription, you are redirected to a secure third-party payment processor. wellpet.ai does not collect or store your full credit card details. These are handled by our payment provider.
Technical & Device Data
IP address, browser type, device model, operating system, referral URLs, and usage timestamps.
Collected via cookies, Google Analytics, and Meta Pixel.
Usage Data
Actions taken on the site (pages visited, buttons clicked, time on page), for performance tracking and UX improvement.
2. How We Use Your Information
We process your personal data for the following purposes:
To send newsletters, early-access updates, and product announcements (with your consent).
To analyze and improve website functionality and user experience.
To personalize your experience and marketing communication (only with opt-in consent).
To process and manage subscriptions securely.
To respond to inquiries or support requests.
3. Subscription & Automatic Renewal
When you subscribe to a wellpet.ai plan:
Your payment is processed securely by a third-party provider.
Subscriptions automatically renew at the end of each billing cycle (monthly or yearly).
You will receive advance notification before each renewal.
You can cancel anytime before the next billing cycle via your account settings or by contacting our support team.
4. Plan Changes
You may change your selected subscription plan:
During the trial period: Plan changes take effect immediately or at the start of billing, depending on your selection.
After trial / during active subscription: Plan changes will apply after the current billing cycle ends.
5. Sharing Your Information
We do not sell or rent your personal data. Your data is only shared in limited cases:
Trusted Service Providers: Such as payment processors, analytics platforms (e.g., Google Analytics, Meta Pixel), and hosting providers (e.g., Framer).
Legal Compliance: If required by law, subpoena, or to protect legal rights, safety, or fraud prevention.
All service providers are contractually obligated to process data in accordance with applicable privacy laws.
6. Data Security
We implement industry-standard security practices to protect your information:
Encrypted communications via HTTPS
Role-based access controls for internal personnel
Secure data handling by verified third-party processors
Regular security reviews and updates
7. Your Rights Under GDPR (and Serbian Law)
If you are located in the EU or Serbia, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to or restrict certain processing activities
Request data portability (in a structured, machine-readable format)
To exercise any of these rights, contact us at: office@wellpet.ai
We will respond to all valid requests within 30 days.
8. Cookies & Tracking Technologies
We use cookies and similar technologies for:
Essential functionality (e.g., site performance, login sessions)
Analytics (e.g., Google Analytics for traffic analysis)
Marketing (e.g., Meta Pixel for retargeting)
You can manage or disable cookies through our cookie banner or your browser settings. For more info, see our Cookie Policy.
9. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has submitted personal data, please contact us so we can delete it.
10. Third-Party Websites
Our site may include links to third-party websites or services. This Privacy Policy does not apply to those external platforms. Please review their policies before providing any personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will update the “Effective Date” above and, where required, notify you by email or through our website.
Your continued use of the site after updates constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please contact us:
Email: office@wellpet.ai
Company Name: wellpet doo Kragujevac
Address: Prvog Maja 4, 34000 Kragujevac, Serbia